employment 4 students - The UK's most visited student jobsite

Menu

This job is no longer available, please Click here to find other similar vacancies.

IT Helpdesk Apprentice - 14414

The Final Step Ltd
Pay: £10,000.00 - £14,000.00 Text
Location: London London United Kingdom
Category: Entry Level
Available from: Jun 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02605244
2018-02-19 2018-05-31

Job Description

Establishing good working habits and getting the right experience now will serve your career well into the future. You will learn the key IT and operational fundamentals of how an IT helpdesk provides external clients excellent customer service in an efficient manner. 



Comment from our most recent apprentice, Alex:

“I was glad to undertake my level 4 Apprenticeship with The Final Step. It was hard work, but I got good support, worked closely with team mates and was given interesting opportunities.”



Responsibilities and duties




  • You will be a first responder for clients calling the IT Helpdesk - You will need to communicate clearly, offer initial support and take detailed notes

  • Following technical and operational processes is key to providing an excellent service. Clients are surveyed and rate their experience

  • Colleagues will expect your handover notes to be detailed, accurate and on time so they can build on your work

  • As well as handling helpdesk requests, you will assist on proactive tasks and projects – such as system builds

  • You will carry out your work in our office, by connecting remotely to client systems and by visiting client site

  • We encourage active thinking by you to show us how we can improve our service

  • There will be opportunities for you to contribute to our knowledge as a company. You will be given research opportunities and be expected to contribute in training sessions

  • Obviously, as an apprentice we will be focused on, and supportive of, your continual technical learning and certification


Personal Qualities :

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.



Skills Required :

  • Are confident communicating with people by telephone, email and in person

  • Are well-organised, thorough and able to plan and prioritise lists of tasks according to SLAs

  • Enjoy helping people and working in a team, learning quickly and sharing knowledge

  • Love technology: especially Microsoft (Windows 8 & 10, Office 2013/2016, Office365), Apple, antivirus, networking, backup

  • Have at least one MCP relating to desktop support and want to gain certification rapidly to advance your career

  • Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)

  • Like to work on making yourself and your team better

  • Are a stickler for detail



Future Prospects :

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.


Apply Now

Enter your email address and we'll email you jobs like this!