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Customer Service Expert Apprentice

Mercedes Benz of Colchester
Pay: £129.50 Text
Location: Essex Colchester United Kingdom
Category: Entry Level
Available from: Sep 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02603759
2018-02-15 2018-04-01

Job Description

We are looking to recruit Apprentice Customer Service Experts to join our busy team. This is an excellent opportunity for an outgoing, enthusiastic and proactive individual with fantastic communication skills who strives to progress on the career ladder. These positions will offer the right candidate the chance to work for one of the world’s most prestigious automotive companies.



You will be working in a busy environment, constantly representing the brand and its values by exceeding our customer’s expectations and delivering an unparalleled level of service and quality.



Duties will include:




  • Understanding your customers and the business

  • Using appropriate resources and technology to meet the needs of customers

  • Keeping up to date with the most recent product information in order to assist customers

  • Resolving challenges

  • Understanding the extended customer journey and providing suitable interactions and customer service throughout

  • Apply knowledge and skills to find solutions to complex challenges

  • Analyse service levels and develop options for improvement


Personal Qualities :

  • Good team player

  • Orgnisational skills

  • Flexibility

  • Enthusiastic

  • Interest in motor vehicles



Skills Required :

Candidates need to have or be willing to develop:




  • Customer service skills

  • Sales Skills

  • Organisational skills

  • ICT Skills

  • Complaint resolution skills

  • Problem solving abilities

  • Ability to work independently and as part of a team

  • An interest in motor vehicles



Future Prospects :

• Customer Support Executive • Front of House – Brand Representative • Customer Service Expert leading to After Sales, Service Advisor or Parts Operations Specialist


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