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Apprentice Administrator (Work Experience)

South Staffordshire College - Rodbaston Campus
Pay: £149.85 - £277.50 Text
Location: Staffordshire Stafford United Kingdom
Category: Entry Level
Available from: Mar 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02603503
2018-02-14 2018-03-01

Job Description

Scope of Responsibilities




  • Carry out administrative tasks, including answering and directing customer enquiries over the phone and via email, organising and scheduling appointments, and data entry

  • To assist with the effective operation of the CRM system within the Work Experience Team ensuring confidentiality at all times

  • To assist with the development and maintenance of administration processes for the Work Experience project

  • Assist the growth of existing relationships to optimise customer satisfaction and secure repeat business



Specific Responsibilities




  • Meet agreed targets for processing evidence for work experience of all full-time study programme learners

  • To effectively coordinate, allocate and monitor progress of CRM Opportunities and Tasks

  • To ensure all appointments booked are logistically viable to provide best time management of staff and business diary

  • To assist with the induction process for work experience and support Work Placement Officers in an administration capacity

  • To input data onto management information systems in a timely and accurate manner

  • Use the college's CRM tracking and management tools as required

  • Represent and promote the College at external events

  • Assist in the development of marketing strategies and resources

  • Ensure all documentation is accurately completed and contract compliant

  • Keep abreast of Government initiatives, and priorities for training and development, nationally and locally

  • Ensure knowledge and understanding of systems and processes is kept up to date

  • Undertake appropriate job related training when required

  • Ensure that the service delivery to all employers is of excellent quality and achieves overall contract objectives

  • Carry out such other duties as may reasonably be required from time to time

  • Carry out all the above duties in the context of the practical application of the College’s Equality, Diversity and Inclusion Policy and act responsibly at all times in order to maintain the health and safety of the postholder and others


Personal Qualities :

  • Emotional resilience in working with challenging behaviours.

  • Ability to work in a team

  • Ability to work flexibly on own initiative and under direction

  • Highly motivated to personal and team achievement

  • Effective in problem solving

  • Personal warmth, openness and sensitivity

  • Company loyalty

  • Innovative and creative



Skills Required :

  • Excellent communication skills

  • Good time management skills

  • Ability to prioritise work to ensure achievement of goals

  • Ability to use logic and information to achieve goals

  • Effective use of business tools and IT

  • Motivation to work in an environment with children and young people

  • Ability to form and maintain appropriate relationships and personal boundaries in an environment with children and young people



Future Prospects :

  • Potential route to the Level 3 qualification


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