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Guest Support Advisor

Pay: £8.25 to £9.50 /hour
Location: Chessington Chessington United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time And Part Time, Indoor
Job reference: E02602109
Admin/Secretarial, Catering/Hospitality/Leisure, Customer Service/Call Centre, Telecommunications 2018-02-12 2018-03-13

Job Description

Are you passionate about delivering exceptional customer service? Would you like the opportunity to sell thrilling experiences at Merlin Entertainments’ world famous attractions? Are you able to commute to Chessington in Surrey? Then join the amazing team at The Merlin Customer Service Centre, as a Guest Support Advisor!

About the role
As part of the lively and fun team (based just down the road from Chessington World of Adventures Resort - another one of our fantastic attractions!) you’ll be answering incoming help requests vie e-mails, live chats and telephone calls for Merlin Attractions in the UK, US & ANZ. Working towards key customer experience performance indicators, you will deliver outstanding levels of customer service, helping to create memorable experiences for our guests.

Our Customer Service Centre is a 24/7 operation and as a result we offer flexible shifts during the daytime, evening, nights and weekends. Contracts are on a fixed-term basis until 4th November 2018, with the opportunity to extend the contract for an additional year, subject to performance.

We are looking for the following skills and experience:
- Excellent attention to detail is essential
- An organised individual with excellent time management skills and an ability to work under pressure
- A positive can-do approach
- Enjoys working as part of a team
- Passion for delivering outstanding Customer Service

About the benefits
Join our fun and friendly team at Merlin and you’ll reap the rewards that come with working for Merlin Entertainments. Rates of pay are from £8.25 to £9.50 (dependent on age and shift timings). You will be entitled to a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on Lego. Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.

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