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Apprentice Helpdesk Operator

Engie
Pay: £140.00 Text
Location: Yorkshire Wakefield United Kingdom
Category: Entry Level
Available from: Mar 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02600544
2018-02-07 2018-03-01

Job Description

Main duties:




  • To provide a professional and customer focused interface between Engie FM and the occupants of the Leeds Oncology Wing

  • To receive and manage calls in a courteous manner

  • To gather accurate information for each call to enable the production of management reports

  • To pass on service calls to a range of external service providers

  • Prioritise fault calls against a pre agreed set of criteria

  • Provide information re: fault calls to rest of Lend Lease maintenance team

  • To provide standard management reports

  • To contact and pass on relevant details to external service providers

  • Generate standard management reports for the Trust and others as requested

  • Provide feedback to callers re position of individual tasks

  • Maintain filing system ensuring accurate records are kept

  • To create order numbers, receipt invoices and update the PO log in a timely manner

  • Any other duties which commensurate with the role


Personal Qualities :

  • Work as a team player

  • Flexible approach

  • Prepared to work out of core hours as necessary



Skills Required :

  • Organisational

  • Logical

  • Ability to multi-task

  • Excellent communication and customer care skills



Future Prospects :

  • On successful completion of the apprenticeship a full time position may be offered


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