Job Description
Main duties:
- To provide a professional and customer focused interface between Engie FM and the occupants of the Leeds Oncology Wing
- To receive and manage calls in a courteous manner
- To gather accurate information for each call to enable the production of management reports
- To pass on service calls to a range of external service providers
- Prioritise fault calls against a pre agreed set of criteria
- Provide information re: fault calls to rest of Lend Lease maintenance team
- To provide standard management reports
- To contact and pass on relevant details to external service providers
- Generate standard management reports for the Trust and others as requested
- Provide feedback to callers re position of individual tasks
- Maintain filing system ensuring accurate records are kept
- To create order numbers, receipt invoices and update the PO log in a timely manner
- Any other duties which commensurate with the role
Personal Qualities :
- Work as a team player
- Flexible approach
- Prepared to work out of core hours as necessary
Skills Required :
- Organisational
- Logical
- Ability to multi-task
- Excellent communication and customer care skills
Future Prospects :
- On successful completion of the apprenticeship a full time position may be offered
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