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Apprentice Parts Advisor - Volkswagen

Robinsons Peterborough
Pay: £148.00 Text
Location: Cambridgeshire Peterborough United Kingdom
Category: Entry Level
Available from: May 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02600451
Construction/Maintenance Services/Trades 2018-02-07 2018-05-05

Job Description

Parts advisors are also known as vehicle parts operatives. They are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories.



Duties may vary from employer to employer but will typically include:




  • Advising customers on how to solve a problem with their vehicle

  • Taking orders from customers both face to face and over the phone

  • Maintaining an ordered stock room and finding parts from stock

  • Raising invoices for parts sold

  • Liaison with other members of staff



Subjects covered by our learning modules are:




  • Health and Safety

  • Handling and receiving stock, storing parts, workplace security

  • Assembling orders, loading goods, delivering parts

  • Stock control & parts interpretation

  • Telephone skills

  • Customer awareness and complaint handling

  • Consumer law and processing payment transactions

  • Motor vehicle knowledge

  • Improving customer service

  • Selling parts

  • Commercial awareness

  • Stock management


Personal Qualities :

You must have a genuine interest working in the automotive sector and be committed to the two year apprenticeship programme.  You must be willing to learn in hands on environment and will need to be confident with your IT skills.



Skills Required :

Exceptional communication skills are essential; you must be IT literate and able to work competently as part of a team.



Future Prospects :

Potential full time employment upon successful completion of the apprentice programme.


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