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IT Apprentice x 2 - Worcester

University of Worcester
Pay: £15,900.00 Text
Location: Worcestershire Worcester United Kingdom
Category: Entry Level
Available from: May 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02597812
2018-02-01 2018-04-28

Job Description

University of Worcester is looking for two apprentices to join the the Information and Communication Technology (ICT) team comprising the Corporate Information Systems, IT Service Delivery, IT Service Management, Network, and Systems teams.



This position sits in the IT Service Delivery team, which has operational responsibility for ICT support, Print and Digitisation and AV services on all University sites, focusing on service quality and the relationship with customers. The successful applicant will work closely with the IT Support team to deliver professional ICT services to the students, staff, delegates and visitors of the University.



The successful candidate will, After Training:




  • Under the guidance of other team members ensure Service Desk coverage is always available to provide telephone, remote and desk side support to a high degree of customer satisfaction.

  • To work under the guidance of the ICT Team Leader: ICT Service support and other team members to ensure the University’s hardware and software functions appropriately to meet learning and teaching requirements.

  • To work under the guidance of other teams within ICT to deliver and set up ICT & Media equipment and support teaching technologies in the classroom environment.

  • Any other appropriate duties as specified by the ICT Team Leader: IT Service Support.



Essentially, we are looking for someone who has a keen interest in IT who lives in the Worcester area. The role would suit someone who wants to turn their hobby into a career and is looking to learn new skills in a supportive and exciting environment.



The benefits of being an apprentice are:




  • You earn while you learn.

  • You get the training in the skills that employers want.

  • Gain industry recognised 4 Microsoft MTA qualifications.

  • Excellent progression opportunities, whether looking to study further or climb the ranks within the workplace.

  • Increased future earning potential. Apprentices enjoy marked salary increases when they complete their training.

  • Better long-term salary prospects.


Personal Qualities :

  • Hands on

  • Personable

  • Practical

  • Enthusiastic

  • Motivated



Skills Required :

Be good at IT and / or enjoy working with computers and want to make it a career while training in an employed environment .



Perhaps be a school leaver that doesn't feel that full time education is for them and learn better by a “hands on approach”.



Future Prospects : Excellent Career Prospects.

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