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Sales Support Apprentice

Nest Co Uk
Pay: £131.25 Text
Location: Yorkshire Sheffield United Kingdom
Category: Entry Level
Available from: Mar 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02596204
2018-01-29 2018-02-26

Job Description


  • You will support the Residential Sales Consultant in producing quotes and offering product advice to clients, ensuring all customers are updated on the progress of their order. Typical activities include:  

  • Dealing with customer product enquiries

  • Building good rapport with each customer to facilitate retention

  • Tracking an order from start to finish to ensure a seamless customer journey

  • Entering opportunities and activities in our CRM system

  • Creating quotes and proforma invoices and facilitating order processing

  • Requesting and sending out samples

  • Speaking with our brands with regards to lead times and product availability

  • Providing information to clients regarding their order status and stock availability

  • Emailing product/sales information

  • We do not make cold calls but we do encourage carefully targeted ‘warm’ calls to potential new Customers. You will be involved in this.

  •  Answering the main phone line, directing calls and taking messagesDealing with queries from the public and existing clients via email systems

  • Use of live chat through our website, both proactive and reactive

  • Maintenance of the Residential Sales sheet, tracking costs and figures



 


Personal Qualities :

  • Loyal                                                       

  • Committed

  • Hard working

  • Enthusiastic

  • Team player

  • Good time keeping

  • Willingness to learn new skills

  • Positive attitude



Skills Required :

  • You have the ability to accurately record data using a variety of systems and processes

  • You are calm and methodical when working under pressure

  • You have excellent and clear written and oral communication skills

  • You are a multi-tasker with a positive and hands on attitude

  • You have experience with a variety of Microsoft programs

  • You have excellent attention to detail and a conscientious attitude to work

  • You are able and willing to take on new responsibilities

  • You have a professional and committed approach to work

  • You have the ability to prioritise, adapt and multi-task depending on changing priorities



Future Prospects : Upon completion of the apprenticeship, this company will be looking to keep the apprentice on full time. There will also be the potential to progress onto higher level apprenticeships.

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