Job Description
- Taking calls from clients and their families
- Taking calls from carers
- Log and report details of any client issues
- Prepare standard forms for carers
- Initial point of contact for complaints from service users
- Respond to basic email requests from service users
- Work on reception area, meet and greet visitors
- Use excellent customers service continuously
- Organise and report data
- Managing in house computer system’s
- Use a diary system
Personal Qualities :
- Good Telephone Manner
- Time Management
- Client Liaison
- Team and Self-reliant and able to work on own initiative
Skills Required :
- Ability to work efficiently and effectively
- Articulate and good communicator.
- Effectively communicate and relay information in a timely and accurate manner.
- Good listening skills and an empathetic approach
Future Prospects : Opportunity for financial progression at month 6 and 12.
Progression to a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company.
Apply Now