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Apprentice Customer Service and Administration Assistant

First Practice Healthcare Ltd
Pay: £150.00 Text
Location: West Midlands Birmingham United Kingdom
Category: Entry Level
Available from: Apr 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02595709
2018-01-26 2018-04-27

Job Description


  • Taking calls from clients and their families

  • Taking calls from carers

  • Log and report details of any client issues

  • Prepare standard forms for carers

  • Initial point of contact for complaints from service users

  • Respond to basic email requests from service users

  • Work on reception area, meet and greet visitors

  • Use excellent customers service continuously

  • Organise and report data

  • Managing in house computer system’s

  • Use a diary system


Personal Qualities :

  • Good Telephone Manner

  • Time Management

  • Client Liaison

  • Team and Self-reliant and able to work on own initiative



Skills Required :

  • Ability to work efficiently and effectively

  • Articulate and good communicator.

  • Effectively communicate and relay information in a timely and accurate manner.

  • Good listening skills and an empathetic approach



Future Prospects : Opportunity for financial progression at month 6 and 12.
Progression to a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company.

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