Job Description
- Give your clients an exceptional customer service from start to finish
- Giving them a smooth and stress free party weekend so they don’t have to worry about a thing
- Give our venues all the information they need on time and with accuracy to ensure the booking process is smooth and efficient, hence developing our strong relationships with them further
- Answering the phones and directed calls as required
- Undertake filing duties as and when required
- Responding to all client emails promptly and within the same day
- Main part of this role is taking a new booking and managing all correspondence with the client and venues
- On new client’s bookings you will check off and secure in writing with all the venues. These can include hotels, a daytime event and an evening event
- You will communicate over the phone and via email with your clients to ensure any last minute details are confirmed such as group size, restaurant & club choices nearer to their party date and then settle their balance
- You will populate their party itineraries via our CRM system
- You will request and co-originate invoices from your venues
- You will gain client feedback, send feedback to our marketing team and deal with any customer and venue issues if we receive them
- You will be working in our internal system for the majority of the day. Therefore data entry, accuracy, attention to detail & confident use of IT systems is a high priority
- Pull off your weekly action plan reports and action this workload accordingly. Complete your weekly action plan to meet all your personal targets
Personal Qualities :
- Confident personality so your clients feel safe in your care
- Professional & personable telephone manner
- High levels of attention to detail
- Ability to multi task
- Positive can do and want to attitude, that results in getting the job done
- Loves working and thrives in a fast faced, dynamic working environment
- Good communication skills
- Forward thinking
- Keen to learn
- Hardworking
- Team Player
- Punctual
- Reliable
Skills Required :
Team working skills, good timekeeping, methodical approach to work, good attention to detail.
Future Prospects : The qualifications and experience gained on this Apprenticeship will allow you to apply for further roles within this sector.
Apply Now