Job Description
The Apprentice Office Assistant will support the Mortgage Enforcements team acting for mortgage lenders in taking steps to enforce their security by way of possession of the mortgaged property, at all times having regard to the commercial interests of the client.
To carry out work delegated by the Team Supervisor efficiently and within relevant service standards.
The role:
- Process inbound post
- Filing at Regular intervals
- To distribute post and action workflow requirements
- To support the case handler with administrative tasks and action work as delegated by the team supervisor
- Provide telephone support and deal with client enquiries in the case handlers absence
- Opening new instructions accurately and within service standards, input data and prepare initial letters and documents
- Telephoning courts, Solicitors and Clients making accurate and detailed attendance notes
- General Photocopying
- Collection of cheques from cashiers at regular interviews
- Prepare outgoing post and DX for collection
- File Closing
- Ensure work issues or problems are reported immediately to team supervisors
- Liaising with colleagues and clients and ensure they are kept fully up-to-date
- Escalating issues outside of authority or competence to appropriate person
- Ensure that accurate details of all relevant information is maintained on the paper file or SOLCASE as appropriate
Personal Qualities :
- Demonstrate a conscientious, 'can-do' attitude
- Be client focussed
- Our research shows that our clients and our employees would describe us as energetic, entrepreneurial & driven
Skills Required :
- To complete all allocated tasks within the required timeframe and to the required level of accuracy
- To demonstrate satisfactory levels of literacy and numeracy
- Effective record keeping
- To have basic knowledge of and be able to use common functions of relevant computer applications with appropriate training
- Demonstrate high levels of data accuracy
Future Prospects : To progress within the company.
Apply Now