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Customer Service Apprentice (Student Recruitment)

Loughborough College
Pay: £150.00 Text
Location: Leicestershire Loughborough United Kingdom
Category: Entry Level
Available from: Nov 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02561526
2017-11-14 2017-11-30

Job Description

Key Responsibilities




  • To work closely with colleagues across Business Support and Curriculum teams, providing key administrative support as appropriate.

  • To record and input data onto our office system, being mindful of the sensitive nature of the data being managed.

  • To provide general office support such as filing, taking telephone messages, dealing with internal and external customer queries as well as ad hoc duties when required.

  • To build and develop a friendly but efficient working relationship with all stakeholder colleagues and customers.

  • To produce a portfolio of work to enable assessment towards NVQ qualifications, guided and supported by college lecturing staff.

  • To undertake a range of roles and duties to enable all rounded development within a customer services role.

  • Responsibility for promoting and safeguarding the welfare of children, young people and vulnerable adults that you may be responsible for or come into contact with



Key Result Areas




  • Action

  • Result

  • Successful and attentive data entry input for all records.

  • Friendly, welcoming and efficient service provided to all incoming customers.

  • Adaptable and flexible approach to all tasks required.

  • Caseload management with a diverse portfolio of offerings and application types to manage.

  • Dealing with all enquiries.

  • Right student, on the right programme of study.

  • Excellent first impressions lead to a cohesive and successful customer experience.

  • All demands met at a crucial time for the business and its customers.

  • Continued drive for recruitment to all College income streams.

  • Efficient, professional and knowledgeable service will lead to increased conversions and uptake in business.



Key Working Relationships and Communications




  • Internal: Members of the Student Recruitment team

  • Members of the International Recruitment team

  • Teaching staff

  • Business Support staff

  • External: External Agencies


Personal Qualities :

  • Some experience of working in an office based environment

  • Experience of working in public sector environment

  • Demonstrate a commitment to self-development

  • Demonstrate a commitment to equal opportunities



Skills Required :

  • Excellent customer service and interpersonal skills

  • Excellent attention to detail

  • Be able to work effectively as a team member

  • Possess good planning and organisational skills

  • Be able to work flexibly

  • Ability to work proactively and on own initiative

  • Excellent communication skills both oral and written

  • Knowledge or experience of working in a customer facing environment

  • Experience of using Microsoft Office applications (e.g. Word, Outlook and Excel)



Future Prospects : progression available for the right candidate.

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