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Customer Service Apprentice REF: LS138

Meadowhall Centre Ltd
Pay: £160.00 Text
Location: Yorkshire Sheffield United Kingdom
Category: Entry Level
Available from: Dec 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02561401
2017-11-13 2017-12-07

Job Description

Apprenticeship Funding - For eligibility please speak to us directly.



The Role



An exciting opportunity has arisen in Meadowhall Shopping Centre for anyone who is interested in Customer Service. We are looking for a professional individual who can deliver a helpful and high quality service, meeting the needs and expectations of a broad range of visitors.



Duties Will Include

As an Apprentice Shopping Centre Operative, your role will be to assist in the smooth and flexible delivery of front line, operational, shopping centre services from the customer service touch points. Services will be delivered through the shopping centre gift card scheme, the shopmobility scheme, the reception desk, Collect +, the children's soft play area and any other key events.




  • Checking and assisting with stock

  • Assisting with the processing and storage of customer collect and orders and returns

  • Assisting with the delivery of specific reception services

  • Assisting in the setting up and active participation in promotions and events

  • Monitoring of resources and equipment

  • Responding to customer queries

  • Booking in customers and moving equipment at the shopmobility desk

  • Monitoring the free soft play sessions

  • Making sure equipment is used properly at all times

  • General housekeeping duties

  • Any other ad hoc duties as deemed appropriate by management





The Person




  • Hard working

  • 'Can-do' attitude

  • Ambitious

  • Enthusiastic

  • Punctual

  • Flexible

  • Positive attitude

  • Dependable

  • Trustworthy

  • Able to maintain confidentiality and professionalism at all times

  • Self disciplined

  • Able to demonstrate customer centred behaviours including sensitivity, empathy, patience and respect



Skills Required




  • Good problem solving skills

  • Good communication skills

  • Some clear knowledge in this field is preferred, such as Specialist, Administrative and Procedural Knowledge

  • Interpersonal skills

  • Good level of Literacy, Numeracy and ICT

  • Applicants are preferred to be 18 years old or over, due to having to work up to 21:00 or later during the peak season.





The apprentice will study a Customer Service practitioner qualification, aided by a tutor who will carry out all assessments as work based learning, within the workplace.



Hours and Wage



40 Hours Per Week. Shifts vary from 9-5, 10-6, 12-8 and 1-9, although these may also vary to meet business requirements and the amended opening hours over Christmas.

£160.00 Per Week.



Progression Opportunities



This role has many progression paths available for the apprentice, and all paths can be considered when obtainment of the qualification occurs.



The Business



Meadowhall is the region's favourite shopping destination, covering 1.4 million sq ft of floor space and inhabits 230 store from top independent and international brands, 50 places to eat and drink, and an 11-screen cinema. Ever since it opened in 1990 on the site of a former steelworks, Meadowhall has been the number one place to shop in the region.



 


Personal Qualities :

  • Hard working

  • 'Can-do' attitude

  • Ambitious

  • Enthusiastic

  • Punctual

  • Flexible

  • Positive attitude

  • Dependable

  • Trustworthy

  • Able to maintain confidentiality and professionalism at all times

  • Self disciplined

  • Able to demonstrate customer centred behaviours including sensitivity, empathy, patience and respect



Skills Required :

  • Good problem solving skills

  • Good communication skills

  • Some clear knowledge in this field is preferred, such as Specialist, Administrative and Procedural Knowledge

  • Interpersonal skills

  • Good level of Literacy, Numeracy and ICT



Applicants are preferred to be 18 years old or over, due to having to work up to 21:00 or later during the peak season.



Future Prospects : This role has many progression paths available for the apprentice, and all paths can be considered when obtainment of the qualification occurs.

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