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Apprentice Client Liaison Coordinator/ Administrator

Insight Healthcare
Pay: £210.00 Text
Location: Kent Chatham United Kingdom
Category: Entry Level
Available from: Nov 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02560141
2017-11-09 2017-11-24

Job Description


  • Service Delivery & Outcomes.

  • Preparing template letters, reports and forms and managing printing/ photocopying requests as necessary.

  • Accurate data inputting of new referral letters received by post, fax or telephone call.

  • Arranging client appointments and accurate data inputting onto the service database and spreadsheets and within the required timescales.

  • Maintaining practitioners’ diaries.

  • Dealing with basic client and practitioner enquiries and putting this information onto the database.

  • Sending out client letters and reports where appropriate.

  • Dealing with incoming and outgoing post.

  • Preparing and providing new client files for practitioners.

  • Closing returned client files and inputting on database.

  • Ensure all information received via e-mail, telephone etc. is communicated accurately and in a timely manner to appropriate personnel.

  • Liaise with external bodies (e.g. GP surgeries, clients) on behalf of the service as necessary.

  • Ensure that sufficient stationery stocks are maintained.


Personal Qualities :

  • Excellent telephone manner.

  • Hardworking and willing to learn.

  • Friendly.

  • Caring nature.

  • Someone who will go that extra mile.

  • Strong work ethic.

  • High levels of motivation.



Skills Required :

  • Excellent customer service skills.

  • Able to show empathy and compassion to clients.

  • Able to keep calm in stressful situations.

  • Ability to show own initiative.

  • Excellent oral and written communication skills.

  • Excellent numeracy skills.

  • Computer literate.

  • Good keyboard skills.

  • Able to work as part of a team and support colleagues.



Future Prospects : To gain full time employment.

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