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Commercial Apprentice : (Receptionist / Administrator)

A A F Ltd
Pay: Competitive salary Text
Location: Northumberland Cramlington United Kingdom
Category: Entry Level
Available from: Dec 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02557300
2017-11-01 2017-12-04

Job Description

Position Responsibilities:




  • Manage the switchboard, including screening calls and directing onto relevant departments

  • Manage difficult calls in a calm and professional manner

  • Greet visitors and direct to their correct destination, ensuring they recieve a professional and courteous service at all times

  • Maintain the Occupational Health diary

  • Receive and prepare courier mail

  • Manage stationery supplies

  • Provide administration support to the HR department

  • Take ownership of the reception area and its surroundings, ensuring it remains tidy at all times

  • Perform other administrative tasks and duties that are assigned or requested


Personal Qualities :

  • Pleasant and polite manner

  • Enthusiastic, confident and personable

  • Professional personal presentation

  • Organisation and planning

  • Attention to detail

  • Shows initiative

  • Trustworthy and able to work on own initiative

  • Flexible and assists wherever needed

  • Confidentiality



Skills Required :

  • Verbal and written communication skills

  • Knowledge of customer service principles and practices

  • Experience of using Microsoft Office, particularly Word, Excel and Outlook

  • Exceptional telephone manner

  • Ability to manage time effectively

  • Ability to deliver great customer service



Future Prospects : Progression onto level 3 on completion of level 2 qualification

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