Job Description
Position Responsibilities:
- Manage the switchboard, including screening calls and directing onto relevant departments
- Manage difficult calls in a calm and professional manner
- Greet visitors and direct to their correct destination, ensuring they recieve a professional and courteous service at all times
- Maintain the Occupational Health diary
- Receive and prepare courier mail
- Manage stationery supplies
- Provide administration support to the HR department
- Take ownership of the reception area and its surroundings, ensuring it remains tidy at all times
- Perform other administrative tasks and duties that are assigned or requested
Personal Qualities :
- Pleasant and polite manner
- Enthusiastic, confident and personable
- Professional personal presentation
- Organisation and planning
- Attention to detail
- Shows initiative
- Trustworthy and able to work on own initiative
- Flexible and assists wherever needed
- Confidentiality
Skills Required :
- Verbal and written communication skills
- Knowledge of customer service principles and practices
- Experience of using Microsoft Office, particularly Word, Excel and Outlook
- Exceptional telephone manner
- Ability to manage time effectively
- Ability to deliver great customer service
Future Prospects : Progression onto level 3 on completion of level 2 qualification
Apply Now