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Customer Service Apprentice

Southern Communications Networks Limited
Pay: £140.00 Text
Location: Hampshire Basingstoke United Kingdom
Category: Entry Level
Available from: Oct 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02538295
Customer Service/Call Centre 2017-09-14 2017-12-17

Job Description

A busy, varied and multi-tasking role where attention to detail, a passion for providing inspiring customer service and the ability to prioritise is key along with a positive minded can do approach.



Key duties would include:




  • Sales order processing

  • Line/broadband ordering

  • Fault handling



You will be working closely with our Customer Service Manager and Customer Service Supervisor and an experienced team so there will be plenty of on-the-job training and support provided on a daily basis, the role will be both challenging and rewarding with a varied workload.


Personal Qualities :

  • We are looking for someone who is dedicated and loyal.

  • Someone who is tenacious with an ability to think on their feet whilst under pressure and can work on their own initiative are all necessary in this customer focussed environment.



Skills Required :

  • Excellent communications skills and the ability to adapt to each situation are a must as there will be plenty of telephone work, emails and liaising with colleagues.

  • Good Experience of Microsoft Office and Microsoft Excel



Future Prospects : A permanent position with the company.

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