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Apprentice IT Support Technician

Johnsons Cash Registers
Pay: £129.50 Text
Location: Nottinghamshire Nottingham United Kingdom
Category: Entry Level
Available from: Oct 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02536956
Agriculture/Conservation 2017-09-12 2017-10-08

Job Description

On a day to day basis, you will be using our IT Programmes Excel and Word to write manuals for our customers and internal use.



You will be working with our team of 2 staff covering all areas of the business.



You will be fully supported and trained t carry out the following tasks:




  • Receiving customers enquiries by telephone, email and in person.

  • Using bespoke EPOS (electronic point of sale) software systems including excel and the manufacturers applications for each system.

  • Maintaining stationery items

  • Delivering supplies (eg till rolls) to local businesses within walking distance

  • Using excel spreadsheets to deal with customer orders

  • Translate excel spreadsheets into product files

  • Amending existing templates for each customers programme. This can include their prices, layout ensuring it is specific to their business needs.

  • Customer service - greeting customers, identifying their needs and asking questions around what system they have

  • Making coffees for the team



The right candidate for us doesn't have to have an in-depth knowledge or experience of IT to apply or be considered.



Just an interest and willingness to learn the IT functions.


Personal Qualities :

Someone who is interested in developing their IT Skills. It isn't necessary to have the skills at this point as it will be fully taught to you by both the business and as part of the IT Apprenticeship college training.



Skills Required :

- Small family business, so team working is essential - Good telephone manner - Willingness to learn - Good literacy skills - Ability to use own initiative



Future Prospects : For the right candidate, upon successful completion of the apprenticeship, we would like to offer ongoing employment.

We recruited our first apprentice 5 years ago and she is still with us know and is an integral part of the team. She will deliver the majority of the in-house training and support you in your role.

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