Job Description
As a member of the team, the Service Advisor:
- Co-ordinates the movements of the customer vehicles through the service centre
- Liaises with the customers regarding service or repairs
- Acts as a link between the customer and the service repair team
- Co-ordinates utilisation of the work shop
Personal Qualities :
- Good listener
- Willing to provide excellent customer service
- Willing to study hard
Skills Required :
- Well organised
- Computer literate
Future Prospects : A competent Service Adviser has many transferrable skills throughout the retail motor industry. It is not uncommon for Service Advisors to progress through the ranks to become, Service Manager, After Sales Manager, even Dealer Principle!
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