Job Description
- Order processing within the correct timescales for customer deliveries
- Purchase orders, gathering confirmation that goods have shipped from our distributors
- Input tracking info into our system
- Update customers/internal departments if orders are delayed
- Input claims onto our carriers system
- Follow up claims procedure providing all details needed within time
- Input of insurance order details as required in to the system
- Liaise internally regarding delays to stock/order fulfilment
- Liaise with the warehouse team regarding any stock concerns
- To support with returns administration as require
- Ensuring email inboxes are manned and queries dealt with
- Highlighting issues/problems and suggesting process improvements where necessary
- Any other administrative duties as required for the role
Personal Qualities :
- Able to work on own initiative as well as being able to work as part of a team
- Self motivated
- Ability to work in a pressurised and busy environment
- Positive attitude and enthusiastic
- Willingness and eagerness to learn
- Reliable and committed to the role
Skills Required :
- Excellent communication skills
- IT literate and able to learn new computer skills
- Good attention to detail
- Good time management
- Confident telephone manner
Future Prospects : Full Time Permanent employment for the right person
Progression to advanced qualification
Progression within the company
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