Job Description
Overview
Do you have a passion for luxury leather accessories and delight in providing excellent customer service? If so, Smythson of New Bond Street is currently recruiting for a full time Sales Associate to work at our Bicester Village Store.
Smythson is proud to be an iconic British brand with an extraordinarily rich heritage. Established in 1887, and holding 3 Royal Warrants, Smythson represents 128 years of British luxury leather goods at their most refined. Each and every piece is exclusively produced under the eye of the expert and the hand of the artisan: from the meticulous design of our handbags to our iconic bespoke stationery department, Smythson's distinction lies in the detail.
ResponsibilitiesAs a Smythson Sales Associate you will provide thoughtful and discrete customer service in line with Smythson customer service standards, striving to meet and exceed sales target set. Maintaining up to date product knowledge for our wide range of products is essential in ensuring our customers receive the standard of service they expect from the brand.
Duties will include:
- Achieving or exceeding sales targets and conversion targets on a consistent basis
- Discretely maximising sales opportunities with add on products and services
- Understanding and anticipating each customer’s needs and delighting them with the service provided
- Ensuring all store systems and operational procedures are followed accurately and as instructed by a member of the management team
- Ensuring the store and stock are impeccably presented at all times
- Participating in audits, counts, deliveries and stock control procedures as required
Candidates will need experience in working within a luxury/premium retail environment and have an appreciation of high price sales transactions. Impeccable personal presentation is essential, as well as excellent communication skills across all levels.
If you would like to learn more about Smythson and take a look at our distinctive and exciting products please visit our website.
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