Job Description
Coordinating clients with consultants and the support team in order to plan and deliver their work on time, in full to budget whilst dealing with service requests and support tickets along the way.
Key Responsibilities and Accountabilities:
- Coordinating consultant team diaries and project schedules ensuring they attend sites and deliver the work on time in full to budget.
- Responsibility for administrative routines, processes and activities for the purpose of achieving financial or business targets within your sections/department.
- Planning work in advance and reports on gaps/opportunities/resource utilisation and availabilities, so company can meet its contractual obligations and targets.
- Analysing and reporting on resource availability/capacity in order to reduce/request more resources.
- Processing statement of works and work administration for scheduling and assignments.
- Updating systems and databases with status of work, holiday, absence and training.
- Coordinating dates and schedules with clients over the telephone and via emails using a persuasive but helpful manner.
- Supporting the client accounts with response and resolution over request and queries.
- Coordinating support centre and works management system.
- Assist or coordinate other projects as may from time to time be reasonably required.
- Allocating work to consultants based on skill levels and capability for the consultants, clients’ instructions/requirements and the Service Level Agreements using the time, money, people concept.
- Assisting Lead Consultants/Project Managers in successful delivery of all projects/programmes.
- Organising and chairing conference, status and progress meetings with consultants and clients.
- Filing correspondence with clients electronically.
- Arranging accommodation for the consultants as and when required.
- Raising purchase orders as and when required.
- Daily problem solving of bottlenecks and roadblocks to keep on target.
- Maintenance of databases.
- Production of reports for Management and Group Directors.
- Assisting accounts team with client account management activities.
Personal Qualities :
- Social personality and easy to communicate with.
- Good memory for small details.
Skills Required :
- Intermediate level of knowledge of Microsoft Office.
- Proven verbal and written communication skills.
- Highly organised with strong attention to detail.
- Strong organiser, manager and scheduling of time, money and people.
- Target driven, self-motivated, solutions orientated.
Future Prospects : Permanent Position
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