Job Description
Based in one of our Service Centres, working on the Hire Desk, you will work towards a customer service apprenticeship qualification.
You will learn to:
- Answering incoming calls from customers and from other service centres.
- Processing orders for equipment for hire from customers using various computer packages.
- To ensure the accurate and timely completion of all hire contract administration in line with Company procedures.
- Making outgoing calls to customers ensuring they are happy with the equipment.
- General admin including filing and opening post.
- To develop and maintain a good working relationship with the Service Centre Team and other Service Centres in your region.
- To adhere and to promote all health and safety compliance standards to ensure a safe working environment.
Other responsibilities:
Throughout the course of your apprenticeship we would like to see you develop personally through some of the key challenges outlined below:
- Maintaining Company standards whilst working under pressure.
- Resolving customer issues promptly and to the satisfaction of all concerned.
- Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements.
- Developing sound product knowledge in order to accurately establish customer needs and up sell, where appropriate.
- Work on the hire desk delivering excellent customer service.
- Provide advice and guidance to customers to help them hire the correct equipment.
- Build effective customer relationships and resolve customer issues promptly and satisfactorily.
- Promote a range of ancillary services and benefits to customer.
Benefits:
As well as being part of an award winning apprenticeship team, you will receive:
- Starting salary of £10,500.
- Annual salary increase during apprenticeship programme.
- 23 days holiday plus bank holidays.
- Annual incentive.
Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.
Personal Qualities :
- Problem solving skills
- Adhere to Health & Safety
- Ability to carry out instructions
- Excellent organisational skills
- Attention to detail
- Excellent communication skills
Skills Required :
- Team player
- Planner/ thinking ahead
- Confident
- Ability to work with technology
- Ability to work in a business environment
- Customer service skills
- Proficient in Microsoft packages such as Word & Excel
- Understanding of the Hire industry
Future Prospects : Vision Business has strong employer links within the sector and we encourage all our employers to consider further opportunities, this may include progression onto an advanced/higher apprenticeship or full time employment.
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