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Customer Service Apprentice, Derby

A-Plant
Pay: £212.00 Text
Location: Derbyshire Derby United Kingdom
Category: Entry Level
Available from: Oct 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02531941
Customer Service/Call Centre 2017-09-04 2017-10-01

Job Description

Based in one of our Service Centres, working on the Hire Desk, you will work towards a customer service apprenticeship qualification.



You will learn to:




  • Answering incoming calls from customers and from other service centres.

  • Processing orders for equipment for hire from customers using various computer packages.

  • To ensure the accurate and timely completion of all hire contract administration in line with Company procedures.

  • Making outgoing calls to customers ensuring they are happy with the equipment.

  • General admin including filing and opening post.

  • To develop and maintain a good working relationship with the Service Centre Team and other Service Centres in your region.

  • To adhere and to promote all health and safety compliance standards to ensure a safe working environment.



Other responsibilities:



Throughout the course of your apprenticeship we would like to see you develop personally through some of the key challenges outlined below:




  • Maintaining Company standards whilst working under pressure.

  • Resolving customer issues promptly and to the satisfaction of all concerned.

  • Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements.

  • Developing sound product knowledge in order to accurately establish customer needs and up sell, where appropriate.

  • Work on the hire desk delivering excellent customer service.

  • Provide advice and guidance to customers to help them hire the correct equipment.

  • Build effective customer relationships and resolve customer issues promptly and satisfactorily.

  • Promote a range of ancillary services and benefits to customer.



Benefits:



As well as being part of an award winning apprenticeship team, you will receive:




  • Starting salary of £10,500.

  • Annual salary increase during apprenticeship programme.

  • 23 days holiday plus bank holidays.

  • Annual incentive.



Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.


Personal Qualities :

  • Problem solving skills

  • Adhere to Health & Safety

  • Ability to carry out instructions

  • Excellent organisational skills

  • Attention to detail

  • Excellent communication skills



Skills Required :

  • Team player

  • Planner/ thinking ahead

  • Confident

  • Ability to work with technology

  • Ability to work in a business environment

  • Customer service skills

  • Proficient in Microsoft packages such as Word & Excel

  • Understanding of the Hire industry



Future Prospects : Vision Business has strong employer links within the sector and we encourage all our employers to consider further opportunities, this may include progression onto an advanced/higher apprenticeship or full time employment.

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