Job Description
Being a customer service assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Manage administration.
- To have a good understanding of the Client’s market place and industry.
- To be aware of and deliver excellence in quality, service and opportunity.
- Data input, data extraction, photocopying, faxing, filing and typing duties as directed
- To meet and greet visitors as required.
- Throughout the training period the post holder will be expected to complete all education and training as required.
Personal Qualities :
- Support all staff and engage in a good staff team.
- Leadership and organisation.
- Being proactive and motivated.
- Professionalism and teamwork.
- Communication and listening.
- Being flexible and understanding.
- Being happy and funny.
Skills Required :
- Attend college and complete assignments on time.
- To attend team meetings and input ideas.
- Stress management and control,
- Initiative and time management.
Future Prospects : Permanent employment upon completion.
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