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Customer Service Apprenticeship

Barnes & Partners
Pay: £105.00 Text
Location: London London United Kingdom
Category: Entry Level
Available from: Nov 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02531312
Customer Service/Call Centre 2017-09-01 2017-11-01

Job Description

Being a customer service assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.




  • Deal directly with customers either by telephone, electronically or face to face.

  • Respond promptly to customer inquiries.

  • Handle and resolve customer complaints.

  • Manage administration.

  • To have a good understanding of the Client’s market place and industry.

  • To be aware of and deliver excellence in quality, service and opportunity.

  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed

  • To meet and greet visitors as required.

  • Throughout the training period the post holder will be expected to complete all education and training as required.


Personal Qualities :

  • Support all staff and engage in a good staff team.

  • Leadership and organisation.

  • Being proactive and motivated.

  • Professionalism and teamwork.

  • Communication and listening.

  • Being flexible and understanding.

  • Being happy and funny.



Skills Required :

  • Attend college and complete assignments on time.

  • To attend team meetings and input ideas.

  • Stress management and control,

  • Initiative and time management.



Future Prospects : Permanent employment upon completion.

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