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Customer Service Administration Apprentice - 12689

Phillips & Cohen Associates (Uk) Ltd
Pay: £10,000.00 Text
Location: Manchester Salford United Kingdom
Category: Entry Level
Available from: Dec 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02529134
Admin/Secretarial 2017-08-25 2017-12-01

Job Description

Key responsibilities of the role will include:




  • Deal with email queries from clients, booking meeting rooms and ordering consumables.

  • Process inbound and outbound correspondence including scanning and attaching documents, ensuring an excellent level of service is consistently delivered, whilst ensuring service levels and key goals are achieved.

  • Accurate input of data and encryption of files.

  • Documenting accounts thoroughly with clarity and transparency.

  • Carry out a range of administrative tasks to support operations as well as other departments.

  • Complying with government legislation and guidelines laid down by the FCA/CSA//DBSG/ICO as well as working within strict company guidelines and that of their clients.

  • Input, development and improvement of current and new operational processes.


Personal Qualities :

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.



Skills Required :

Qualities/essential requirements:




  • Excellent communication – both written and verbal

  • Good IT skills

  • Ability to establish good working relationships

  • To work well under pressure and to be able to work with people from a variety of backgrounds

  • They are looking to fill this post with someone who enjoys meeting people and working in a team in a fast-moving Financial Services environment

  • Able to plan and priorities your workload

  • Work accurately, with attention to detail

  • Good communication and IT skills

  • Call Centre or receptionist experience is not essential



Future Prospects : 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

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