Job Description
Key responsibilities of the role will include:
- Deal with email queries from clients, booking meeting rooms and ordering consumables.
- Process inbound and outbound correspondence including scanning and attaching documents, ensuring an excellent level of service is consistently delivered, whilst ensuring service levels and key goals are achieved.
- Accurate input of data and encryption of files.
- Documenting accounts thoroughly with clarity and transparency.
- Carry out a range of administrative tasks to support operations as well as other departments.
- Complying with government legislation and guidelines laid down by the FCA/CSA//DBSG/ICO as well as working within strict company guidelines and that of their clients.
- Input, development and improvement of current and new operational processes.
Personal Qualities :
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
Skills Required :
Qualities/essential requirements:
- Excellent communication – both written and verbal
- Good IT skills
- Ability to establish good working relationships
- To work well under pressure and to be able to work with people from a variety of backgrounds
- They are looking to fill this post with someone who enjoys meeting people and working in a team in a fast-moving Financial Services environment
- Able to plan and priorities your workload
- Work accurately, with attention to detail
- Good communication and IT skills
- Call Centre or receptionist experience is not essential
Future Prospects : 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
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