Job Description
Summary
Hospitality giant, Hilton, are looking for a motivated, passionate individual to join their team as a Front Office Apprentice. A highly sought after role, as well as having the opportunity to be mentored by Hiltons experienced Front Office staff, youll also receive on-the-job training working towards a nationally recognised Level 2 qualification in Front Office.
What will I be doing?
As a Front Office Apprentice you will :
- Provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
- Complete audits, as required.
- A Receptionist contributes to the first impressions of our Guests and, therefore, must perform all tasks to the highest standards.
What are the benefits?
Your benefits will include a competitive apprentice salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners.
What are we looking for?
Front Office Apprentices serving Hilton Worldwide Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should possess the following attributes:
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Highly presentable
* Competent level of IT proficiency
Good spoken and written communication skills
The ability to deal with complaints and enquiries in a professional and polite manner
The ability to stay calm under pressure
A friendly and confident personality
A smart appearance with a clean and well-presented uniform
Maths and English GCSE A-C or equivalent
Future prospectsOn-going training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.
Duration: 12-15 monthsApprenticeship level: Intermediate Level Apprenticeship
Possible start date: 27 Sep 2017
Working week: 39 hours Mon-Sun Shift work inc eve & wkends
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