Job Description
You will report to your Line Manager to provide solutions for your work and in return, you will be given:
- Full training and product knowledge in house
- The right candidate, who can demonstrate and prove that they are the right person for the role and pass the first stage, will be sent on an external training course all expenses paid for
Main responsibilities:
- To make inbound and outbound telephone calls
- Demonstrate the ability to work under pressure and achieve set targets given
- To handle and resolve difficult customers and achieve a positive outcome whilst remaining professional
- To be able to follow a script and call flow accurately
- Required to use client systems and web-based systems to handle customer calls
- Ability to work in a team environment
- Keep an accurate record of all customer details and other note taking data, into the data capture systems
- To carry out all administrative tasks and duties relating to the role- handle and respond to emails where required
Personal Qualities :
- Good level of literacy and numeracy
- Experience using Microsoft applications (Excel, Word)
- Motivated
- Punctual
- Team player
Skills Required :
- The ideal candidate must have good/ confident telephone manners and needs to be clear and transparent when educating the customer about their product
- Many calls will be of sensitive nature so the candidate must handle calls with compassion and empathy
- Computer literate
- The need to think quickly as you never know what kind of call you will be answering or making
Future Prospects : There may be opportunities to undertake further training as many of our programs offer ongoing development tracks.
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