Job Description
Summary
Energie Fit4Less - North Shields are looking to recruit 2 Customer Service Assistants to work in their club as a Club Host and work towards their Customer Service Practitioner Apprenticeship Level 2
You will be working in a high performing fast paced environment you will ensure that team members take pride and joy in creating an exceptional experience for members. They enjoy meeting individual need and building customer loyalty over a prolonged period of time. Their objective is to help every member feel that they belong at an nergie fitness club and that they are very much part of that nergie family. As the go to host you will:
* Befriend and support members of all ages and backgrounds
* Understand needs and provide solutions
* Welcome customers with energy and commitment
* Energise team members and build great atmosphere
* Surprise members with new innovations on a regular basis
* View complaints as a source of improvement
* Seek out talent and put it on show in the club
* Delight customers
can you expect?
At nergie you can expect to feel part of a team that will provide:
* Competitive salary and commission
* Career advancement
* Exceptional job satisfaction
Job Purpose
-To create a welcoming and inclusive club environment that encourages members and perspective members to make their fitness club a regular destination of choice.
-To understand the needs of all members and to work with colleagues to develop solutions that cause members to value their club and recommend it to others.
Key Accountabilities
-Bring the where you belong energy campaign to life in your club.
-Make pace and energy a recognisable feature of your club.
-Encourage all team members to take pride in meeting the needs of their members.
-Publicise members success and celebrate it as public ally as possible
-Provide members with the added value information and support that show customers that their club cares and goes beyond the ordinary.
-Monitor the quality of member experience and report regularly on member feedback.
-Encourage members to talk about their experience and to encourage others to visit the club.
Responsibilities and Duties
-To organise events and experiences that will excite and retain members in the clubs.
-To ensure that the quality and ambiance of the welcoming environment is of the highest standard.
-To entertain members and encourage members to share their talents with others.
-To train and develop the skills that will add value to member experience.
-To promote and create a safe environment for all members.
-To be loyal to the club and do everything possible to promote its value inside and outside the club environment.
-To provide colleagues with the intelligence on members that will enable them to resolve concerns and drive customer attention.
General and Club Responsibilities
-All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.
-To understand and be committed to the Health and Safety Policy statement and be aware of his/her responsibility for key priorities.
-To demonstrate commitment and enthusiasm to promote the principle of Equality and Diversity in employment and service delivery.
-To do whatever it takes, within reason, to make the business successful
Your apprenticeship will last for 12 months.
* Dynamic team member who sets high standards and a fast pace which cause members to exceed their expectations.
* Team Player who has credibility to gain respect of colleagues and is able to help colleagues achieve their goals.
* Team Player who has credibility to gain respect of colleagues and is able to help colleagues achieve their goals.
* Customer Crusader creates a culture where the customers that feel that they belong.
You must be:
Enthusiastic
Polite
Hardworking
Dedicated to working towards your qualification
No previous qualifications required.
Future prospectsOn going development and training
Duration: 12-15 monthsApprenticeship level: Intermediate Level Apprenticeship
Possible start date: 10 Oct 2017
Working week: 30 hours per week inc. evenings and weekends
Apply Now