Job Description
Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Manage administration
- To have a good understanding of the Client’s market place and industry
- To be aware of and deliver excellence in quality, service and opportunity
- Data input, data extraction, photocopying, faxing, filing and typing duties as directed
- To meet and greet visitors as required
- Throughout the training period the post holder will be expected to complete all educational and training as required
Personal Qualities :
- Confident
- Approachable and bubbly personality
- Friendly
- Calm
- Patient
- Able to delegate and improvise
Skills Required :
- Commercial skills
- Good IT skills
- Good communication and listening skills
- Be organised and able to pre-plan
- You need to be able to use your initiative in supporting the therapists and ensuring the clients have the best experience
- You need to be very presentable with attention to detail
- You need to be able to multi-task and remain calm under pressure
Future Prospects : Permanent job offer upon completion and further training with the view of career development
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