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Customer Service Apprenticeship

Assima Ltd
Pay: £105.00 Text
Location: London London United Kingdom
Category: Entry Level
Available from: Aug 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02483885
Customer Service/Call Centre 2017-06-09 2017-08-01

Job Description

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.




  • Deal directly with customers either by telephone, electronically or face to face

  • Respond promptly to customer inquiries

  • Handle and resolve customer complaints

  • Manage administration

  • To have a good understanding of the Client’s market place and industry

  • To be aware of and deliver excellence in quality, service and opportunity

  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed

  • To meet and greet visitors as required

  • Throughout the training period the post holder will be expected to complete all educational and training as required


Personal Qualities :

  • Confident

  • Approachable and bubbly personality

  • Friendly

  • Calm

  • Patient

  • Able to delegate and improvise



Skills Required :

  • Commercial skills

  • Good IT skills

  • Good communication and listening skills

  • Be organised and able to pre-plan

  • You need to be able to use your initiative in supporting the therapists and ensuring the clients have the best experience

  • You need to be very presentable with attention to detail

  • You need to be able to multi-task and remain calm under pressure



Future Prospects : Permanent job offer upon completion and further training with the view of career development

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