employment 4 students - The UK's most visited student jobsite

Menu

This job is no longer available, please Click here to find other similar vacancies.

Business Insurance Apprenticeship

Pay: Annual £16,478 + Bonus
Location: City of Bristol City of Bristol United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor
Job reference: E02469922
Customer Service/Call Centre 2017-05-12 2017-07-04

Job Description

Business Insurance Apprenticeship

We are looking for Apprentices to join our Commercial department for a 2 year apprenticeship programme in Bristol.

As well as gaining on-the-job experience within our Commercial team, you can achieve Level 3 Chartered Insurance Institute (CII) qualifications -- studying General Insurance and Customer Service.

You will be given the training and support needed to ensure you do your best putting the customer at the heart of everything you do. The job role entails speaking to our business customers about a variety of commercial insurance products e.g. Shop owner, Tradesmen and Landlords.

After the point of sale you will be the person dealing with all our customers needs. You will do this by helping the customers renew their policy, answering any queries and making any relevant changes, also letting our customers know about the other great products we offer.

Direct line for Business was founded in 2007 to offer a new and fresh way to purchase business insurance. We’re a fast growing business that lives by our company values. We are currently looking for dynamic, proactive, passionate and business minded team members to work in our inbound call centre as sales or service consultants.

Upon completion of the apprenticeship, you will secure a permanent, full-time position within our Commercial department – subject to your performance and completion of studies.

Salary and Hours

  • 37.5 hours per week over Monday to Sunday. Shift patterns discussed interview stage
  • £316.88 Weekly (Annual £16,478) and you’ll be eligible for an annual bonus of up to £500 subject to your performance
  • 22 days holiday a year (plus 8 bank holidays)

Upcoming start date: 04 September 2017

Key Accountabilities

When an important part of a customer's life has been compromised, it’s our claims team they speak to. This can often be a stressful and upsetting situation for our customers, so you need to be a great listener and provide a great service.

  • Answering a range of calls, from a variety of different customers
  • Capturing accurate and relevant information for insurance claims investigations or claim settlements
  • Working through insurance claims across many of our brands, including Direct Line, Green Flag or Churchill
  • Taking a methodical approach to each claim, and working through the process with each customer
  • Keeping an ear out for any details that need further investigation
  • Working with other teams here, as well as third party suppliers, and keeping your customer up to date with any progress.
  • Working within regulatory and legal requirements of the FCA as well as keeping the customer experience at the heart of everything you do.

Key Skills

  • Strong verbal and written communication skills
  • Adherence with all company processes and procedures
  • Helpfulness and a passion for customer service
  • Sharp thinking and an eye for detail
  • Drive and enthusiasm for meeting targets
  • PC literate
  • Good time-keeping

Where can I find out more?

You can find out more by visiting our website on the below links:

You can also call the Recruitment Team on 0345 877 6309 or email us at [email protected].

Please also contact us if you consider yourself to have a disability that requires an adjustment to help facilitate your application, interview or the joining process.

Apply Now

Enter your email address and we'll email you jobs like this!