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IT Support Apprentice

The National Centre For Social Research
Pay: £173.07 Text
Location: Essex Brentwood United Kingdom
Category: Entry Level
Available from: May 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02466221
Agriculture/Conservation 2017-05-02 2017-05-30

Job Description

Basic Support Duties

1. Provide 1st line technical and specialist software/hardware support to staff and freelance workers, Interviewers and Nurses, This involves troubleshooting problems remotely by phone/email and on-location assistance and demonstration.

2. Be the first point of contact for staff and freelance workers reporting faults/issues.

This means dealing with all initial enquiries and problem reports whether made on the helpdesk, in person or by phone/email and either resolving it or routing them to the appropriate support personnel.

3. Provide technical and specialist support for staff producing IT-based resources. This ranges from helping with scanning and printing to showing staff how to use basic software tools.

4. Deliver and/or set-up I.T. equipment for use during meetings/seminars/visits as required.

5. Replace printer toners/cartridges, batteries, and other consumables (batteries, etc.) as necessary. Collect expired cartridges for recycling each month.



Maintenance Duties

6. Maintain good working order of the company’s computers and printers by performing scheduled checks.

7. Operate the daily cycle of data-backup tapes, and weekly exchange of off-site tape storage.

8. Perform regular scheduled checks of the computer rooms, according to a schedule agreed with the IT Service Delivery Manager, and more frequent checks of high-priority workstations and devices.

9. Maintain an accurate inventory of all IT devices by performing planned audits and updating the central inventory regularly.



Purpose of the post is to provide 1st line technical support for hardware and software use within the business. In addition, the apprentice will be required to maintain machines and printers as required with sufficient training, and to provide expert technical and specialist software support for all departments. Furthermore, as they will be on the helpdesk they will be first point of contact so will need to pick up calls and answer them in a professional manner or direct them as necessary.


Personal Qualities :

  • Proactive, fast learner

  • Able to work in teams and alone.

  • Ability to focus on assisting customers and colleagues to find solutions to problems

  • Ability to work logically and methodically, often under pressure of set deadlines

  • Good attention to detail and ability to deliver what is required, when it is required.

  • Open to change and able to focus on the requirements of the business at all times.

  • Able to analyse and solve problems.

  • Interest in hardware and software.

  • Enjoy working to deadlines and under pressure



Skills Required :

Required Skills




  • Good working knowledge of Microsoft Windows 7

  • Good working knowledge of Microsoft Office

  • Excellent communication skills, spoken and written.

  • Good telephone manner.

  • Good organisational and time management.



Desirable Skills




  • Knowledge of Apple computers and devices

  • Knowledge of computer networking basics

  • Knowledge of industry standard multimedia applications such as Adobe



Experience




  • Previous practical experience either through volunteering or other employment (part-time or full-time) would be beneficial.



Future Prospects : A permanent opportunity may be available on successful completion of the apprenticeship scheme, but not guaranteed

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