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Customer Service Apprenticeship

St Lawrence Inn Limited
Pay: £140.00 Text
Location: Essex Southminster United Kingdom
Category: Entry Level
Available from: Apr 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02428327
Customer Service/Call Centre 2017-03-25 2017-04-14

Job Description

Customer service is key; you will be working in all areas of the business communicating with customers.



Duties include:




  • You will be front of house so, you will be involved in all customer service aspects, and this could include customer complaints via phone, email, mail.

  • Using telephones to reach out to customers.

  • Greet customers warmly and ascertain problem or reason for calling.

  • Assist with placement of orders, refunds, or any problems.

  • Working within Bar & Restaurant

  • Looking after customers, serving food and drinks. Taking orders and bookings

  • Some administration duties -  helping with the ordering accounts you will have the opportunity to learn a great deal about a small business.


Personal Qualities :

We are looking for a self-motivated quick learner, reliable person with a positive attitude who can use their initiative. Someone who wants to get on in life . Good interpersonal skills.



Skills Required :

  • Flexible, positive approach, maths and computer literate. Problem solving.

  • Identify and assess the customers’ needs to achieve satisfaction.

  • Build sustainable relationships of trust through interactive communication.

  • Provide accurate, valid and complete information by using the right methods/tools.

  • Meet personal customer/service expectations

  • Handle complaints; provide appropriate solutions and alternatives within a time limit.



Future Prospects : Potentially leading to a permanent position within the business.

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