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Customer Services Apprentice

Intimates Lingerie Limited Liability Partnership
Pay: £140.00 Text
Location: Kent Cranbrook United Kingdom
Category: Entry Level
Available from: Apr 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02392254
Customer Service/Call Centre 2017-02-16 2017-03-31

Job Description

***THE EMPLOYER HAS ASKED THAT YOU DO NOT CONTACT THEM DIRECTLY. DOING SO COULD JEOPARDISE YOUR APPLICATION***



 



If you do not meet the criteria for this position, your application will not be considered.



 



Main Duties




  • Dealing with incoming customer queries.

  • Building relationships with customers.

  • Answering telephones and emails.

  • Taking orders and payments over the phone.

  • Picking and packing of customer orders.

  • Processing customer returns.

  • Updating stock levels and adding online products.

  • Stock taking.

  • Participating in team meetings and assisting in the progression of the website. 

  • Assisting the web manager in all aspects of the web business.


Personal Qualities :

Polite and patient and have empathy with customers.



Skills Required :

  • Well organised.

  • Have an excellent telephone manner.

  • Have a good standard of written English and strong verbal communication skills.

  • Have the ability to work confidently using your initiative

  • Able to prioritise and organise workloads. Computer literate.



Future Prospects : • Potential for full time employment for the right candidate.
• There are opportunities to progress from a Level 2 to a Level 3 qualification
• Many employers retain apprentices in full/part time positions
• The Qualifications you gain can also help you to get into higher education or other employment
• Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.


Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

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