Job Description
Duties will include:
- Ensure all customers are greeted in a professional, friendly, positive and enthusiastic manner at all times.
- Ascertain applicants' needs by listening carefully to the details provided, probing where necessary to ensure all data acquired.
- Qualify applicants, match them to suitable properties and organise viewings at the earliest opportunity.
- Immediately advise suitable applicants of any new instructions, which may be suitable.
- Ensure all viewings are promptly followed up and that the vendor is immediately advised of the details.
- Ensure than when an offer is accepted that all administrative duties are attended to and that the sale is actively progressed through to a satisfactory conclusion.
- Maintain full documentation of all applicants, their requirements and actions.
- Ensure every effort is made to cross sell company products, in particular, on every occasion attempt to gain an introduction to Sequence Home Conveyancing and Sequence Mortgage Services.
- Ensure you comply at all times with all legislative requirements and company directives, policies and procedures.
- Carry out ad hoc projects at the request of your Manager and others as and when required.
Personal Qualities :
- Professional and flexible
- Driven and positive
- Have a genuine interest in working within estate agency
- Ability to manage stress
- Well presented, polite, tactful and friendly
Skills Required :
- Previous sales and/or customer service experience is desirable
- Target orientated with a proven track record of achievement
- Ability to work under pressure with minimal supervision
- Ability to remain calm and professional at all times
- Highly organised and enthusiastic
- Excellent written and verbal communication skills
- Ability to develop and maintain internal/external relationships
- Ability to effectively and efficiently use Microsoft Office, specifically Word and Excel
- Team player
- Be a car owner with a full (preferably clean) driving licence - needed for property viewings
Future Prospects : Full time position with William H Brown and an advanced level qualification from The Babington Group (Level 3 in Property Services)
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