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Apprentice Service Advisor

Helston Garages Ltd
Pay: £136.00 Text
Location: Cornwall Helston United Kingdom
Category: Entry Level
Available from: Mar 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02375631
Customer Service/Call Centre 2017-01-05 2017-03-02

Job Description

This 2 year apprenticeship gives a fantastic overview of each department within the dealership, providing you the best foundations for a long and successful career. The role itself is focussed around the delivery of ‘customer delight’ for all operations within our dealerships. On a day to day basis you will be working alongside all departments, be that supporting the sales team or liaising with the service department.



You will be heavily involved in working with all departments; processing paperwork, using databases and bringing a friendly and energetic approach to your daily work. In return we will train you to the highest standard using the best people and resources available both in the workplace and in our academy. Motor Vehicle experience is not essential however retail; customer service or administration skills would certainly be advantageous.



This vacancy consists of a 40 working hours per week, mostly between Monday – Friday however you may be required to work some Saturdays. Anyone under the age of 18 will be able to work a maximum of 8 hours a day/40 hours per week.



Day to day duties within the role include:




  • Up selling – promote and sell products

  • Customer service – focal point of contact to customers for servicing over telephone and face to face, arranging bookings and appointments, walking customers through damage checks.

  • Administration – Book service appointments, prepare invoices, process warranty claims

  • Teamwork – liaising with the workshop, management and customer


Personal Qualities :

You must have a genuine interest working in the automotive sector and be committed to the two year apprenticeship programme.  You must be willing to learn in a hands-on, customer facing environment and will need to be confident with your IT skills.



 



Skills Required :

Exceptional communication skills are essential; you must be IT literate and able to work competently as part of a team.



Future Prospects : Possible full-time employment upon completition of apprenticeship.

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