Job Description
Uncapped commission, OTE £20,000
Sunmaster Travel, part of the Dnata Travel group were established in 1993. We are looking for bubbly, motivated sales agents to join our call centre in Dean Clough, Halifax. We are close to train stations, bus stations and benefit from free office parking on evenings and weekends.
Using your product knowledge, personality and expert customer service you will upsell holidays and associated extras to customers who have made enquiries online and will maximise sales and cross sales on both inbound and outbound calls. The majority of enquiries will be direct reservation calls and approximately 30% of calls will be outbound warm sales leads. No cold calling.
Using your customer service, sales experience and telephony skills, you will achieve and exceed sales targets. The role will also involve excellent time management and focus, in order to manage calls and leads.
You will work shifts evening shifts (5pm - 10pm) and /or weekend shifts of Saturday 9am - 9pm and Sunday 10am until 9pm. Full alternate weekends may also be considered.
Qualifications
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The successful candidate will demonstrate:
- Previous experience of working to and meeting targets
- The ability to identify customer needs
- Good influencing and communication skills
- Commitment to shift patterns including weekends and evening work. - If successful, you must have permission to work in the UK by the start of your employment
- You must be able to speak English fluently