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Front of House Crew Member

Pay: £8.12 per hour £65 a day
Job Type: Admin/Secretarial/Clerical, Bar/Catering/Hospitality,....
Location: United Kingdom Across Various Events Across the Country, Training in South London United Kingdom
Category: Gap/Temp And Parttime/Holiday
Available from: May 2016
Finishes on: Sep 2016
Type of work: Part Time, Outdoor , Evening Work, Daytime Work, Weekend Work
Job reference: E01947691
Admin/Secretarial, Catering/Hospitality/Leisure, Construction/Maintenance Services/Trades, Customer Service/Call Centre 2016-01-22 2016-03-19

Job Description

Hotel Bell Tent are looking for resourceful, hardworking individuals who can help us create our unique events. Whether it’s creating a glamping village at a festival or an entire hospitality area at an internationally renowned sporting event, our years’ of success in the industry means we recognise the value of our staff, and a Front of House role with us offers great opportunities for progression to management level.

Our Front of House crew work for one day prior to the event, assisting the final aspects of the build, all event days, providing excellent customer service, and for one day after the event, assisting in the initial stages of the breakdown.


Wages:
Normal working hours are 8 hours a day with a one hour unpaid lunch break (plus pro rata overtime where necessary), and is £65 a day. All employees have their travel costs paid, and will receive three catered meals a day by our crew cooks OR £10 food budget!

Start date:
From May 2016 - Please note this position that this is a zero hours contract, with projects assigned on an ad hoc basis, depending on availability.

Location: Onsite at events around the country, with some training in South West London

Reporting to: Reception Manager, Crew Manager and Project Manager

Dates: Project based, terminating around mid-September

Accommodation: Camping, usually in crew camping, with other Hotel Bell Tent staff. You must provide your own tent.

Responsibilities include

- Prior to the event: Assisting with final stages of the build, including the finishing touches of tent dressing, making of beds and quality control

- During check-in days: Greet guests; complete the check-in process; show guests to their accommodation and deal with all enquiries

- During event: Liaise with Reception Manager and Project Manager to ensure all customer enquiries are dealt with swiftly and efficiently; ensure front of house areas are kept clean and tidy; assist Maintenance Crew members in prioritising and completing daily maintenance tasks

- Post event: Check guests out; assist with first stages of the breakdown, including stripping decorations and bedding



Key skills required –

- Experience of providing excellent customer service is essential

- A ‘nothing is too much trouble’ attitude with customers

- Ability to take instruction, use initiative and communicate well with team mates

- Basic working knowledge of Microsoft Excel

- Hardworking, and a willingness to do what it takes to get the job done

- Ability to deal with complaints in a thoroughly professional manner

Qualifications

  • If successful, you must have permission to work in the UK by the start of your employment
  • You must be able to speak English fluently
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