Job Description
- To support community groups in the delivery of their activities.
- To support the provision of advice and information to all sections of the general public, especially vulnerable citizens as requested on the activities and functions of the centre
- To advise the Project Manager of activities and developments which occur within the centre
- To take bookings as requested for the centre and coordinate multiple use of facilities
- To undertake all duties in a manner which promotes BWA’s policies and procedures relating to equal opportunities and customer care
- To assist the designated line manager and/or Management Committees in the delivery of community events
- To ensure that all activities are within the remit of the post operate in accordance with Health and Safety Work Act Regulations, Department Safety Policy and Codes of Practice
- To carry out administration for Management Committees and attend as required
- To assist the Project Manager in identifying, monitoring and evaluating the Centre’s overall performance
- To provide regular reports verbally and/or in writing, on the performance of services supported by the post holder
- To support the monitoring of activities which assist in determining the performance of the services against racial equality standards, disabilities, discrimination, equal opportunities and corporate politics and proceduresÂ
- To carry out all duties with regard for the performance of services against racial equality standards, disabilities, discrimination, equal opportunities and corporate policies and procedures
- To prepare the centre for community use as requiredÂ
- To provide administration support including calling notices and minutes of meetings to community centre management committees as advised by Project ManagerÂ
- To undertake clerical duties to maintain proper records of bookingsÂ
- To ensure that BWA policies and procedures are adhered to at all timesÂ
- Use of technology as required.
Personal Qualities :
- Have a sympathetic manner when required.
- Patience
- Friendly and approachable
- Well presented and smart
- To be dependable
- Flexible attitude
- Maintain confidentiality at all times
- Willingness to learn
Skills Required :
- Be able to communicate with all age groups from a variety of ethnic minority backgrounds.
- Good organisational skills.
- Due to the nature of the work involved, the ability to speak an ethnic minority language would be advantageous but not essential.
- Good IT and keyboard skills
- Be able to work on own initiative as well as part of a team.
- Demonstrate a professional and presentable image at all times.
Future Prospects : To achieve a Pearson BTEC Intermediate Level 2 Diploma in Customer Service.
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