Job Description
The job of the Customer Service Apprentice (CSA) will involve operating customer service for all brands of Mainstage Travel:
• Magaluf Takeover
• Ayia Napa Takeover
• The Ibiza Trip
• Snowboxx
• Other Festivals & Hotels
The CSA will be one of the main interface points of Mainstage Travel - they will be the first person at the company that the potential customer speaks to when deciding about their holiday and the contact point throughout their journey from booking to departure. We’re looking for someone smart with a great personality and good work ethic.
The aim will be for the CSA to grow to a deeper understanding of the way the company operates and the systems it employs. Training will be given to enable to operator to work autonomously and solve problems using these systems and the core principles of how the company operates.
Tasks the CSA will undertake:
• Booking management
• Customer contact
• Small tasks for the Operations team
Requirements of CSA:
• Fun loving and upbeat
• Great at talking to people
• Also a good listener
• Comfortable with basic maths and numbers
• Comfortable with spreadsheets and general computing tasks
The job of the Customer Service Apprentice will involve operating customer service for all brands of Mainstage Travel.
Personal Qualities : Requirements of CSA:
• Fun loving and upbeat
• Great at talking to people
• Also a good listener
• Comfortable with basic maths and numbers
• Comfortable with spreadsheets and general computing tasks
Skills Required : Comfortable with Excel and other websites.
Future Prospects : The long term plan (post completion of apprenticeship) is for this position to lead in to the Customer Service Manager position, which will involve developing customer service plans for new business lines and training new employees. The salary for the Customer Service Manager position will be £18,000-£22,000