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Travel Consultant (Part Time)

Interaction Recruitment
Pay: 15000/annum
Location: Northamptonshire Kettering United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time And Part Time, Indoor , Daytime Work
Job reference: E01649698
Catering/Hospitality/Leisure 2015-03-24 2015-04-21

Job Description

Do you have a passion for travel and Sales?

Do you have experience working in a busy contact centre?

Are you used to working in a Target driven environment?

Do you have good geographical knowledge?

Our client based in Kettering has a number of new Full Time opportunities Travel Consultants, if you feel you have the relevant skills and experience to success in a role like this please apply today.

Main Responsibilities

Identify and match the holiday experience required by the customer and to arrange all aspects of the holiday including flights, hotels, packages and ancillaries.

Promote all products and services to maximise sales opportunities, and seek ways to up sell and cross sell where appropriate

Advising clients on travel arrangements, e.g. visas and passports

Providing advice on locations, prices, availability etc.

Collecting and processing payments

Making holiday amendments to existing bookings

Dealing with administration requests, complaints and refunds

Providing an exceptional level of customer service at all times

Skills Experience requirements

Essential

Previous experience in a Sales Upselling environment

Previous experience working within a target driven environment

The ability to build rapport through excellent verbal communication skills, using questioning and listening skills to draw out additional information from the customer

Accurate typing skills with the ability to create grammatically correct invoices and documentation without any data errors

Ability to work under pressure in a targeted sales environment with the ability to be quick and resourceful in searching for a range of different options for the customer

Ability to use multi application software and reservations systems with the ability to use internet search tools and browsers. Ability to adapt to using in house systems

Well organised and able to prioritise workload in a busy fast paced working environment

Have a real interest in travel and be able to respond to pressures positively by putting in extra effort

A sound knowledge of telephone etiquette posing a professional Phone Manner

Ability to work well as part of a team to exhibit objectivity and be open minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed

Desirable

Exceptional Geographical Knowledge

Knowledge of TravelCat, Travel Connect, Galileo Focal Point

Ability to commit to Shifts

8 00am 8.30pm Monday Friday

8 00 18 00 Weekends Bank Holidays

All Travel Consultants are required to work on a shift rotation during the following contact centre operating hours

Pay and Benefits

Basic Salary 15 16.5K basic depending on experience this is pro rata for part time positions

Excellent Incentive payments

25 days holiday plus bank holidays

Benefits

Group Personal Pension

Life Assurance

Staff Travel Discounts

Christmas Party Summer Party

Free car parking

Structured review process

Training and development opportunities

Employee Assistance Program

Recognition Schemes

Free hot drinks

On site restaurant

Child Care Vouchers

Please apply with your full up to date cv covering all your relvent skills and expericne to

Apply Now

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