Job Description
Our client is a major residential developer that specialise in housing developments across Surrey. The company is committed to a high level of customer service, with a dedicated customer care team liaising with customers via phone and in person to assist them with any issues that arise after the purchase of their new home, primarily focusing on maintenance and remediation of internal and external defects or any construction based issue that occurs in the new home. They are looking for part-time customer care co-ordinators to work from 4PM to 8PM Monday to Friday, along with taking turns to work Saturday and Sunday. This role will be officed based and will require you to take calls from customers who have issues with their home, and co-ordinate the relevant resources to deal with the issues.
The candidate must have customer service experience, as this role will be heavily customer orientated. Knowledge of construction or previous customer care experience would be beneficial but not essential.
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