Job Description
Job Title: Customer Advisor
Location: Preston
Salary: £14,500k pa plus benefits
My client employs over 500 members of staff offering a wide range of services within the domestic, commercial and insurance markets. For twenty years they have provided a service to the insurance industry by offering a validation, restoration and replacement solution to clients and their policyholders.
Due to business demand they are looking to recruit exceptional individuals to join their team of Customer Advisor’s to work out of offices based in Fulwood, Preston. The purpose of the role is to provide a high quality service to insurance companies, policyholders and loss adjusters ensuring their claim processes are dealt with effectively and to company standards.
Applicants will need experience of working in a busy office environment dealing with both inbound and outbound calls. The role requires excellent communication skills and the ability to interact with both customers and clients. Attention to detail is essential as processes are to be adhered to and an escalation procedure followed. The ability to prioritise your own workload, organisation and time management skills are all key attributes this role requires.
Duties will include:
- Answering inbound calls and making outbound calls to and from insurance companies, loss adjusters and policyholders to take details of claims/query
- Update records with detailed information
- Deal with any queries or problems that may arise
- Deploy work to relevant franchisee
- Build and maintain relationships with all parties
Attributes:
- Organisation and Time Management skills
- Problem solving skills
- Empathetic and Supportive
- Articulate
- Rapport building skills
The hours are Monday to Friday 8– 8pm the shifts are typically 8-4pm and 9-5pm with one late night 12-8pm and one in four Saturdays 9-1pm. The salary is £14,500k pa plus benefits – 22 days holidays plus stats, pension, life assurance, childcare vouchers and cycle to work scheme.
This is a 3 month Fixed Term contract
Regretfully if you have not received a response within one week then unfortunately you have not been short listed on this occasion.
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