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Wait Person Apprentice

Radisson Blu Hotel Mancester Airport
Pay: £81.90 Weekly
Location: Manchester Manchester United Kingdom
Category: Entry Level
Available from: Oct 2014
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E01469356
Catering/Hospitality/Leisure 2014-09-17 2014-09-30

Job Description

POSITION: Wait Person (Meeting & Events)







DEPARTMENT:  Meeting & Events







REPORTS TO:  Meeting & Events Operations Manager







PRIMARY OBJECTIVE OF POSITION







To increase guest satisfaction by providing efficient, prompt, trouble free and courteous food and beverage service to guests in line with departmental and hotel guidelines, the Meetings & Events Promises and the Radisson BLU Corporate guidelines and service concepts.







TASKS, DUTIES AND RESPONSIBILITIES







PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE 



  • Demonstrates a 'Yes I Can' Attitude.

  • Greets every Guest with a welcoming smile.

  • Uses the guest Name and interacts when appropriate.

  • Review work sheet / Tea & coffee sheet frequently during the shift

  • Sets Meeting Rooms prior to the guest arrival in accordance to the Hotels SOP and Meeting & Events Promises.

  • Serve Banqueting meals in a prompt & courteous manor.

  • Respond to Requests for set up changes within the meeting rooms.

  • Makes clear orders to kitchen production, and bar regarding beverages; registers orders according to hotel procedures.

  • Serve guests their food and beverage promptly and courteously.

  • Checks customer satisfaction during the guest experience.

  • Services meeting rooms with 100% client confidentiality.

  • Ensures that the working area is stocked with “mise-en-place” and kept clean and tidy at all times.

  • Ensures the smooth running of the assigned Floors at all times.

  • Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous.

  • Is familiar with all equipment relating to the Job role including basic AV.

  • Makes clear orders to kitchen production, and bar regarding beverages; registers orders according to hotel procedures.

  • Lease with the F&B Supervisor concerning set-ups and last minute changes.

  • Lease with F&B Service Manager regarding to last minute arrangements to co-ordinate with kitchen production, AV and Business Centre.

  • Up sells the Gold points plus cards to conference organisers.

  • Review overall satisfaction with the guest prior to their departure and complete M&E CST cards.

  • Thanks every guest for their business and wishes them a prompt return.


SECURITY, HEALTH AND SAFETY



  • Maintains high confidentiality in regards to guest privacy

  • Notifies the F&B Supervisor and Executive Housekeeper regarding lost and found objects.

  • Reports all potential and real hazards appropriately.

  • Fully understands the hotel’s fire, emergency, and bomb procedures.

  • Follows emergency procedures to provide for the security and safety of guests and employees.

  • Works in a safe manner that does not harm or injure self or others.

  • Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.

  • Anticipates possible and probable hazards and conditions and notifies the F&B Supervisor.

  • Maintains a high standard of personal hygiene, dress standard, uniform appearance and body language at all times.

  • Completes basic Food Hygiene Certificate.


MISCELLANEOUS



  • Refers guests to the F&B Supervisor regarding requests for information about the hotel and its surroundings.

  • Stays current with activities in the hotel by reviewing the communication log book each shift; updates log book for next shift.

  • Assists the F&B Supervisor when requested.

  • Attends meetings and training required by the F&B Supervisor.

  • Accepts flexible work schedule necessary for uninterrupted service to hotel guests.

  • Continuously seeks to endeavour professionalism in own job function.

  • Knows:

    • Hotel fire, bomb and emergency procedures. 

    • Hotel health and safety policies and procedures.

    • Hotel facilities and nearby sights of interest and importance (i.e.hospitals, stations, tourist sights). 

    • Hotel and corporate marketing and promotional.

    • Corporate clients and clients generating high business volume.

    • Union agreements.

    • To carry out any reasonable instructions as directed by the Senior Management team.




Personal Qualities :

  • Hard working

  • Able to work in a customer facing role

  • Good at working under pressure



Skills Required :

  • Hard working

  • Able to work in a customer facing role

  • Good at working under pressure



Future Prospects : This is an AMAZING opportunity for those wishing to gain experience in a busy customer service facing role. Upon completion you may be able to progress to a advanced level apprenticeship.

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