Job Description
Our client provides a diverse range of almost 3,000 homes across the North West. Their aim is to be the housing and service provider of choice to our customers and partners.
This is a vitally important role to the organisation and forms part of the front line Contact Centre team. Our client is proud of their high customer service standards and therefore it is essential that you are highly customer focussed and dedicated to helping others.
Working as part of a team, you will receive and direct telephone calls, identify repair items for customers and process repair and housing requests. With a commitment to the provision of social housing, you will use tact and diplomacy to deal with a number of customer enquiries, liaising with internal teams and external contractors where necessary.
The successful candidate will have a good level of customer service experience, ideally within a call centre environment. Working hard to assist and support people at all levels, you will be confident liaising with customers, organisations and agencies alike. You must have the ability to communicate well over the telephone and in writing whilst solving problems and prioritising workload.
"Please note – this is a PERMANENT position"