employment 4 students - The UK's most visited student jobsite

Menu

This job is no longer available, please Click here to find other similar vacancies.

Graduate Jobs in Leeds

Blue Arrow
Pay: £18000 - £20700/annum
Location: Yorkshire Leeds United Kingdom
Category: Graduate
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time And Part Time, Indoor , Daytime Work
Job reference: E01001602
Financial Services 2014-04-10 2014-05-09

Job Description

We are recruiting a large number of Graduates Must have completed a degree or equivalent to work as Case Handlers for a FTSE 100 company within the Financial Services Banking sector.

This role is based in the city centre LS98 3HX and is on Contract until the 31 12 2014, with a chance of extension.

We have start dates across May June.

Working 37.5 hours per week Monday to Friday. There 2 shifts available, 07.00 to 15.00 paying 18,000 and 15.00 to 23.00 which pays 20,700.

Benefits Include Terms Conditions Apply
23 days holiday pro rata plus Bank Holidays
Subsidised Canteen Starbucks
Up to 30 discount with O2.
Up to 50 discount with RAC
Company pension scheme
Option to buy more holiday
Childcare vouchers
Vision Express discounts
Travel Insurance discounts
Cycle to work scheme
Retail Vouchers
Retail vouchers discounts.
Free Parking PM shift only

There will also be opportunity for progression into more senior roles offering greater salaries.

THIS IS NOT A SALES ROLE AND INVOLVES NO COLD CALLING

PURPOSE OF THE JOB

To investigate, assess, reach a conclusion and provide a high standard of customer service on individual cases in line with relevant product, procedural and regulatory requirements.

KEY DUTIES RESPONSIBILITIES INCLUDE

Conduct a thorough investigation of a case, liaising with the customer and other parties as appropriate
Liaise with the customer and other parties as appropriate via various media e.g. written, telephone , ensuring a complete record of all information gathered or given is maintained.
Weigh up all relevant evidence in line with current guidance and procedures
Produce a reasoned report detailing your investigations and conclusions in line with authorisation levels achieved using relevant software to provide a full audit trail for the client and the industry regulator
Produce a written response for the customer ensuring a high standard of communication is achieved at all times.
Handle all follow up enquiries and administration in an effective and efficient manner.
To achieve and maintain full accreditation in line with set quality model standards
To achieve set targets in line with required quality standards, pro actively reporting emerging issues
Take responsibility for own learning and development, keeping up to date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.

QUALIFICATIONS SKILLS REQUIRED

2 2 academic degree or equivalent experience in a financial customer services environment
Excellent verbal and written communication skills
Confident and customer focused telephone manner
Numeracy and computer literacy e.g. Microsoft Word, Excel and Outlook
Able to analyse data and make decisions confidently
Customer focused when dealing with a range of people
Have meticulous attention to detail
Be highly organised and able to manage own workload to meet stretching targets and strict deadlines
Able to work at speed whilst maintaining quality and accuracy standards
Able to handle active caseload of work simultaneously dealing with numerous cases
Able to work as part of a team
Willingness to be flexible and adapt to change quickly

Please apply or contact us on Apply online only for more details.

Blue Arrow is one of the UK s largest recruitment businesses, dedicated to providing bespoke staffing solutions through a network of specialist branches and on site locations. For over 50 years, our priority has been to work in partnership with our clients and candidates to secure long term relationships.

Apply Now

Enter your email address and we'll email you jobs like this!