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JD Williams

Customer Service/Call Centre

Manchester

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Company Details

Although you might not be over familiar with the JD Williams name, they are, in fact, the biggest and most profitable home shopping business in the United Kingdom.

JD Williams has over two dozen catalogues and websites and retails to millions of consumers both over here and abroad. JD Williams’ brand names that you might be more familiar with include Gray & Osbourne, Jacamo, Marisota, Simply Be, Simply Yours and VivaLaDiva.


The main retail line for JD Williams is clothing, but they also trade in a range of other products, and now have a turnover in excess of £750 million.

The company’s founder, James David Williams from Manchester, was the first ever person in the United Kingdom to make use of the Post Office’s pioneering Parcel Post Service which started in 1882. The entrepreneur managed to leverage the new parcel service to get his retail stock from his three mobile shops to customers in the UK much more quickly and efficiently.

JD Williams is part of the N Brown Group, which boasts over 140 years of retailing knowledge. The N Brown Group retail family includes websites and brands such as figleaves.com, newnow.co.uk, High & Mighty and Oxendales.

So, what about jobs at JD Williams? Well, an employer of more than 4,000 people should throw up a good few opportunities for students and graduates like you.

Most vacancies at JD Williams will be found at their main base in Manchester, North West England.

The company has a dedicated contact centre in Manchester’s MEN Arena which has more than 1,000 office seats, so students in the city should look into any current openings there.

These customer service advisor roles and payment collections positions at JD Williams are often advertised through the e4s website and include very flexible options with many hours available in the evenings and at weekends. The pay offered is very good, and a number of perks generally come included with the contact centre roles.

There may also be opportunities for students and graduates in JD Williams’ head office at Griffin House in Manchester. Roles there include Finance, IT, Marketing, HR and Merchandising, and again, the office is home to more than 1,000 staff. There are 2-year graduate schemes in both IT and Buying/Merchandising.

Further roles at JD Williams can be found on the logistics side of the business and in retail positions at their brand-name high street stores like High & Mighty and Jacamo.

With a huge emphasis on building great relationships with their customers, you will need to show in your JD Williams application that you are an individual who has a strong understanding of the importance of good customer service.

See if there are any current or upcoming vacancies at JD Williams below now - and apply for the latest positions advertised on the employment4students website.

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