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The number of complaints against recruitment firms has fallen by almost ten per cent, according to new research.

In its yearly complaints report, the Recruitment and Employment Confederation (REC) found that despite the falling number of complaints, the number of disciplinary cases increased this year.

REC's Professional Standards team dealt with 157 complaints (37 per cent) against members of the confederation and a further 15 per cent that were in some way related to a member of the REC.

The group's Professional Standards Committee has also reviewed 11 disciplinary cases in 2008, a rise when compared with last year's figures.

Kevin Green, the REC's chief executive told onrec.com: "The fact that the PSC has already dealt with 11 cases so far this year shows how committed we are on cracking down on those members who failed to comply with the very highest standards we demand."

He added that the number of other cases shows the REC is committed to instilling exacting standards in both employers and jobseekers.

According to PricewaterhouseCoopers, the recruitment, training and education sector has been a key area for mergers and acquisitions.

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