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Virgin Trains has announced that it will be creating dozens of new call centre jobs at its contact centre in Newcastle.

The 45 new call centre positions represents a headcount increase of almost 50 per cent from the 80 Newcastle jobs at Virgin Trains which which we reported on last September.

Giving some details of the extra jobs coming to Newcastle, General manager for the east coast route of Virgin Trains, Claire Ansley, said: “We’re really pleased to expand the centre and bring around 45 more jobs to Newcastle. We’re recruiting now and see this move as very important to further improving our customers’ experience of booking and travelling with us, as well as continuing to support the city and wider regions’ economies.”

“By bringing our web support team in-house, our employees can develop greater knowledge of the company and its digital channels and products. Their knowledge of the route is also very important and Newcastle is a great city in which to work and a key destination for our services,” added Ms Ansley.

Leader of Newcastle City Council, Nick Forbes welcomed the news, saying: “I’m delighted to see Virgin Trains expanding in Newcastle, bringing more jobs to our city. It is a great reflection on the workforce here that a company such as Virgin sees Newcastle as a key part of its growth plans.”

“It is great that staff who know and use the East Coast Main Line can continue to have a stake in its future, and contribute to our city’s success at the same time,” added Councillor Forbes.

The North East England Chamber of Commerce’s head of policy, Jonathan Walker, and campaigns, praised the quality of the talent pool in Newcastle, saying: “This commitment by Virgin Trains is a huge vote of confidence in the North East as a centre of technical and customer service excellence. To increase the workforce by such an amount in such a short space of time shows how competitive our region is and what our workforce has to offer.”

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